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Job Details

Member Retention Specialist

Requisition #: 203923
Location: Johns Hopkins Health Care, Glen Burnie, MD 21060
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Dec. 10, 2019

The Member Retention Specialist is responsible for overseeing all aspects of member retention including but not limited to the following: drafting and reviewing communications in support of member retention initiatives, communicating verbally and in writing with members to ensure members remain in the Plan, identify and track disenrollment reasons to minimize disenrollment, increase Plan enrollment and track and trend factors affecting enrollment. Identify and implement member retention initiatives that can be applied across JHHC lines of business. Performs ad-hoc compliance audits as needed.


  • B.S. or BA degree in business, marketing, healthcare administration or a related field is preferred. Experience may be substituted for a degree.
  • 5 year’s experience in a managed care, customer service, marketing, business; Prior military experience a plus
  • Basic knowledge of the health care industry, military health care, Medicare, managed care and health care concepts and terminology to interpret health care policies
  • Ability to draft business correspondence
  • Excellent verbal and written communications skills to effectively interact with various Johns Hopkins employees at all levels, Plan beneficiaries, external vendors, legal and governmental representatives and others as needed
  • Excellent research and analytical skills
  • Ability to effectively facilitate meetings
  • Standard word processing and spreadsheet application skills.

Pay Grade: NF

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


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