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Job Details

Operations Specialist

Requisition #: 192066
Location: Johns Hopkins Medicine International, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Sept. 13, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Position Summary:

Serving as an operations and data management specialist of International Patient Services, the Operations Specialist is responsible for supporting the operations of the department. Directly reporting to the Patient Services Administrator, a central role of this position is managing the systematic processes of the International Patient Services divisions through and coordination of division activities and high level data management. Primary responsibilities include coordinating processes and operations with internal and external clients and managing/ analyzing data and reports to support the processes of the division and department. Other responsibilities include completing projects/tasks as assigned and supporting the daily operations of the division in an administrative capacity, which include receiving inbound contacts (calls, emails, faxes, etc.) from clients and staff. Operations Specialist must have excellent technical and customer service skills and promote teamwork and collegiality across all levels of staff.

Competencies:

A. Education:

  • Bachelor degree in Healthcare, Marketing, Management, Communications, Finance or related field required or related work experience

B. Knowledge:

  • Knowledge of Windows based software applications (Word Processing, Spreadsheet, Database, Presentation)
  • General understanding of database management preferred
  • Medical terminology and anatomy proficiency
  • Foreign language proficiency preferred

C. Skills:

  • Strong verbal and written communication and presentation skills required including the ability to interact with senior hospital management and external clients
  • Experience with PC based software applications, analytic ability to organize, assess and manipulate information, data, and concepts in a clear and articulate manner.
  • Must be able to manage multiple projects/initiatives simultaneously.
  • Excellent customer service skills and knowledge of CRM Principles
  • Excellent interpersonal skills, ability to work well on a teamor alone
  • Ability to work within a multicultural environment
  • Possesses integrity and accountability in actions and behaviors based on values consistent with the expectations of organizational culture
  • Understands HIPPA standards and protects confidential patient information

D. Required Licensure, Certification, Etc.:

  • None

E. Work Experience

  • At least two to four years experience in a healthcare setting (experience at JHM is preferred)
  • Experience with data analysis, business planning and database usage
  • Minimum of 2 years in customer service

F. Machines, Tools, Equipment:

  • Must be able to operate general office and communication equipment (multi-line phone and ACD system, copier/fax machine, computers

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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