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Job Details
Operator/Scheduler
Requisition #: 544306
Location: Johns Hopkins Regional Physicians,
Glen Burnie,
MD 21060
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Part Time (30 - 39)
Weekend Work Required: No
Date Posted: June 23, 2022
Join an amazing global healthcare organization!
Excellent compensation package!
Requisition #: 544306
Location:
802 Landmark Drive
Suite 120
Glen Burnie, MD 21061
Shift:
Part Time ( 39 hours)
Day Shift
Non-Exempt, Pay Grade E1
Position Summary:
This is a scheduler/operator staff position with responsibility for answering of both inbound and outbound calls. Serves patients by answering inquires; questions and provides accurate information. ENTAA Care a practice pod of Johns Hopkins Regional Physicians LLC.
Reports to the Operations Manager.
Education:
Minimum of a high school diploma or GED required.
Work Experience:
Minimum of one year’s experience in a call center setting; preferably in a health care setting.
Knowledge/Skills:
-Applicant must be highly motivated and have the ability to work independently in a fast-paced office with strong interpersonal skills and with a friendly and empathic manner.
- Experience with computerized EMR (electronic medical records) systems highly desirable; familiarity with use of computers required.
-Excellent oral and written communication skills, with the ability to communicate with staff, physicians, Howard County General Hospital departments, patients, families and outside agencies in such a manner as to gain their confidence and secure their cooperation and respect.
-High level of patience, tolerance, and tact in order to deal effectively with people and time pressures.
-Professional demeanor, attitude and appearance.
-Initiative and assertiveness in dealing with problems.
-Knowledge of operator tasks, clinic policies/procedures and paperwork.
-Knowledge of use of office equipment including phone, computer, and scanner.
-Knowledge of customer service concepts and techniques.
-Reliable transportation.
-Flexible to changing demands
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Medicine.
