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Job Details

Patient Access Specialist II

Requisition #: 341864
Location: Johns Hopkins Community Physicians, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: March 18, 2021

Johns Hopkins Community Physicians is looking for a Patient Access Specialist II to provide excellent customer service at our call center located in Baltimore, Maryland. The Patient Access Specialist receives inbound calls from patients requesting services within JHM.. Coordinate appointment scheduling, collect/update patient demographic, insurance information and verification using an electronic medical record system (Epic). Responsible for providing excellent customer service and maintaining the image of JHM. Call Center Assessment is required. Applicant must demonstrate a passing score of accurately entering at least 80 correct fields.

***Option to telecommute after successfully completing a 90 day orientation and training period.

Location: 3910 Keswick Rd.; Baltimore, MD 21211

Shift: Non-exempt. - Full-time 40 hours per week


  • High school diploma or GED required. Minimum of two years of college preferred.
  • Requires a minimum of two years related of experience in medical office, hospital, medical call center or similar customer service environment.
  • Must successfully pass all required training to obtain security access to perform role. Includes, but not limited to: Electronic medical record training, Insurance training-foundations, government and commercial.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.


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