Patient Access Specialist II

Position Summary:

Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (Meditech, IDX, OCIS, MOSAIQ or EPIC). Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and
maintaining the image of JHM.

Education:

High school diploma or GED required. Minimum of two years of college preferred.

Work Experience:

Requires a minimum of two years related of experience in medical office, hospital, medical call center or similar customer service environment.

Shift:

Full Time, Day Shift (40 hours)

8:00 am - 4:30 pm

Non-Exempt

Location:

JHH, 601 N.Caroline Street, Baltimore, MD 21287

Johns Hopkins Health System and its affiliates are drug-free workplace employers.