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Patient Access Specialist III-Medical Call Center

Job Details

Requisition #:
Johns Hopkins Medicine International, Baltimore, MD 21201
Clerical and Administrative Support
Day Shift

Great opportunity to work with our Johns Hopkins International Team and patients!!!

We offer a competitive benefits package, including tuition reimbursement!!

Hybrid work schedule!

Position Summary:

Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex
appointment scheduling linking consults, procedures and ancillary services required for specialty and multiple sub-specialties with the department, maintaining patient demographic and insurance pre-registration information in multiple scheduling systems (Meditech, IDX, OCIS, MOSAIQ or EPIC). Has excellent grasp of specialty and progressive knowledge of multiple sub-specialties within the department. May require referral tracking and handling of medical records. Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of JHM.


High school diploma or GED required. Bachelor’s degree preferred.

Work Experience:

Requires a minimum of three years related medical office, hospital, medical call center or similar customer service environment including a comparable level of administrative experience in the military.


Full Time, Day shift (40 hours)

8:00 am - 4:30 pm


JHH, 601 N. Caroline Street, Baltimore, MD 21287-hybrid

Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).

Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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