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Job Details

Patient Access Specialist

Requisition #: 199496
Location: Johns Hopkins Home Care Group, Baltimore, MD 21224
Category: Pharmacy
Work Shift: Rotating Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Nov. 19, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Under direct supervision of the Patient Access Supervisor, call center technicians are responsible for receiving inbound contacts (calls, emails, faxes, etc) from patients, providers and insurance companies. These technicians will be responsible for interviewing callers to obtain a full understanding of what information is being requested, coordinating over the phone pharmacy tasks ranging from processing a prescription medication to updating patients' insurance and demographics, while maintaining high level customer service on every call. In the absence of the call center supervisor, the technician will report directly to the Patient Access Manager or the pharmacist in charge.



  • Registration with the Maryland Board of Pharmacy is required.


  • 6 months pharmacy technician experience or minimum 2nd year pharmacy student.
  • Two (2) years retail/inpatient pharmacy technician experience preferred.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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