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Job Details

Patient Access Supervisor - Dermatology Access Services

Requisition #: 188362
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: June 18, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Trains and coaches Patient Access Specialists. Monitors activity for quality and productivity. Analyzes call metrics and monitoring data and produces agent feedback and management reports. Coordinates the development of, reviews and implements departmental scheduling protocols. Demonstrates competency and appropriate usage of Avaya Call Management System (CMS). Responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping.

Shift:

Days, Full Time (40 hours)

8:30 - 5:00 p.m.

Weekend Work Not Required

Exempt

Work Location:

JHHS, 550 N. Broadway Baltimore MD 21205

Knowledge:

Proficient in word processing and database management software applications.

Requires knowledge of medical terminology.

Requires knowledge of appointment scheduling applications (preferably the EPIC, Meditech or IDX systems) and medical insurance plans.

Requires knowledge of training methodologies.

Avaya Call Management System (CMS) requires knowledge on functionality. Real-time report comprehension. Ability to use the CMS to monitor agent and call traffic activity for maximum call coverage.

Knowledge of applicable HR policies.

Education:

Requires a minimum of a HS diploma or GED. A Bachelor's degree is preferred.

Work Experience:

Minimum of five years related experience. Positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner are good entry points to this position.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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