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Job Details

Patient Financial Service Rep I - Eligibility

Requisition #: 191534
Location: Johns Hopkins All Children's Hospital, St. Petersburg, FL 33701
Category: Finance
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Aug. 22, 2019

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.


The Patient Financial Services Representative I is responsible for a variety of roles, including but not limited to customer service, claim processing, and cash posting. Assists with all facets of the hospital billing process to meet deadlines and to be timely in reducing unbilled inventory, accounts receivable, cash posting, and account inquiries.


  1. Handles assigned business office related functions of straightforward, low complexity; including intermediate focused level problem solving, in a timely and efficient manner to ensure individual, departmental and organizational quality and productivity goals are met
  2. Takes appropriate action on matters and/or escalates to designated party for timely resolution. Continued follow-up as appropriate matter is resolved
  3. Performs data entry functions consistent with department requirements to ensure individual and departmental goals are met
  4. Reviews assigned work to validate and reconcile accuracy to ensure quality and integrity of information handled
  5. Researches information for proper resolution within designated timeframes to complete assigned responsibilities.
  6. Effectively plans daily workload to ensure maximum productivity consistent with individual and departmental requirements


  • A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
  • 1 year of relevant work experience with basic understanding of medical, billing and coding terminology for physician and/or hospital facility
  • Ability to read, write, speak and understand English
  • Basic computer skills, working in multiple systems and proficient in Microsoft Office Applications


  • __X__ Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
  • __X__ Category 2: Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties


  • Frequent use of keyboard and exposure to CRT monitor
  • Repetitive motion to hands, wrists, and fingers
  • Position is primarily sedentary but requires movement throughout the hospital campus

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


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