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Job Details

Patient Information Coordinator - Meyer 4

Requisition #: 192131
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Evening Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Sept. 12, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Position Summary:

Serves as communication resource and coordinator of information for patients, families, visitors and members of the health care team. The Patient Information Coordinator handles all non-clinical administrative aspects of the patient care unit. Performs clerical and support duties necessary to prepare and maintain inpatient and outpatient medical records. Performs a variety of integral activities to assist medical, nursing and administrative staff to meet unit, department, and institutional needs. Offers friendly and courteous assistance to every patient, their families, and health care team members to ensure a collaborative environment in which patients may have a positive experience while at Johns Hopkins.

Knowledge:

Knowledge of business, insurance, and/or medical terminology and the basic knowledge necessary to perform duties of a clerical nature to include filing, photocopying documents, basic typing, and use of computer terminal as normally acquired through one to two years of related experience.

Education:

High school diploma or equivalent.

Demonstrated reading and writing level as necessary to read and complete forms, requisitions, instructions, etc.

Work Experience:

Six months of related experience.

Shift:

Rotating Shift, Full Time (40 hours)

Weekend work required

Non - Exempt

Work Location:

JHH, 600 N. Wolfe Street

Skills:

Analytical ability to organize work, set priorities, perform duties simultaneously, and effectively function in stressful situations, including maintaining personal composure.

Highly effective verbal and written communication skills to coordinate/provide information to patients, families, and the health care team.

Highly effective interpersonal skills necessary to interact with patients, visitors, and other health care team members.

Demonstrated professional phone etiquette/screening skills.

Ability to document legibly with a writing instrument.

Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, and demeanor.

Required Licensure, Certification:

None

Working Conditions:

Works in a nursing unit/clinic environment where there are no physical discomforts due to temperature, noise, dust, etc.

Work requires visual acuity.

Work requires standing, walking and/or sitting for extended periods of time.

Work requires transporting wheelchairs, beds, and related equipment.

Possible exposure to communicable diseases, hazardous materials, and pharmacological agents, with little likelihood of harm if established health precautions are followed..

Work requires use of typewriter or computer monitor for long periods of time.

Employees in this position will be required to adhere to work availability and unit scheduling requirements. This may include but is not limited to availability status, mandatory overtime, on call, and shift work.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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