Patient Relations Liaison - Outpatient
Requisition #: 198527
Location: Johns Hopkins Home Care Group, Columbia, MD 21044
Work Shift: Rotating Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Nov. 8, 2019
Johns Hopkins Home Care Group is always looking for talented, compassionate and committed professionals to join our team in a variety of roles. We offer a range of clinical job opportunities, including pediatric, adult and infusion nursing; physical, occupational and respiratory therapy; and pharmacy, as well as administrative positions responsible for coordinating patient care, equipment delivery and insurance billing.
Employees with Johns Hopkins Home Care Group can access a host of valuable benefits, including competitive salary and wages, health and dental insurance, tuition reimbursement, and educational and career enrichment opportunities. Coordinate with customer the most efficient method to schedule patient services. Exceed customer expections through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effecitve communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests.
Under direct supervision of the Outpatient Pharmacy Manager, primarily interacts with clients, healthcare providers, and patients, to provide services to identified units. The Patient Relations Liaison works closely with the identified units as well as the pharmacy manger to ensure medications are provided in a timely manner. The Patient Relations Liaison also participates in other duties related to the day to day operations of the outpatient pharmacies.
Five (5) years retail pharmacy technician experience preferred.
Registration with the Maryland Board of Pharmacy is required upon hire.
Able to work independently.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Medicine.