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Job Details

Patient Representative - Guest Services

Requisition #: 196900
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Rotating Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Nov. 19, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Under general supervision, provides supportive services to patients and families. Provides information regarding patient information, hospital services, policies and procedures. Provides emotional support to families of patient crisis.

High school diploma or equivalent. At least 2 years’ experience in health care environment is preferred. Requires knowledge of general policies and procedures of patient representative program normally acquired through three to six months of experience on this job or equivalent.

Some analytical ability is required to investigate patient complaints and prepare reports. Works independently with limited supervision, making decisions regarding work process based on work guidelines.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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