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Job Details

Patient Service Coordinator

Requisition #: 198903
Location: Johns Hopkins Home Care Group, Baltimore, MD 21224
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Nov. 27, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

10:00am-6:30pm and every other weekend

Coordinate with customer the most efficient method to schedule patient services. Exceed customer expections through the delivery of superior service demonstrating empathy, patience, and a positive attitude. Effecitve communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility. Coordinate scheduling for existing patients to ensure continuity of care. Demonstrate effective communication skills to evaluate caller needs, provide solution, and closure to requests.

Requirements

Education:

  • H.S. diploma or equivalent.
  • Post high school education or training, preferred.

Experience:

  • 2 years customer service, preferred.
  • Experience working in a medical environment - familiarity with durable medical equipment, preferred.
  • 2 years call center, preferred.

Knowledge:

  • Basic Computer Skills
  • Basic medical terminology for homecare field
  • Customer service principals and service expectations

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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