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Job Details

Patient Service Coordinator

Requisition #: 1882
Location: Johns Hopkins Intrastaff, Columbia, MD 21044
Category: Clerical and Administrative Support
Work Week: Temporary Full Time
Weekend Work Required: No
Date Posted: Nov. 19, 2019

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Offers friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.


Schedule patients for laboratory tests, medical examinations, and consultations.

Relays information to patients regarding preparation for laboratory tests and examinations.

Coordinates visits either within the department or between several departments.

Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.

Prints and mails directions, maps, fee schedules, and department specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.

Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.

Obtains and/or verifies patient's demographic data by phone or in person.

Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.

Obtains pre-certifications as required by patients' health care insurers or manage care providers.

Registers patients for clinical appointments using computerized database.

Assists patients or family members with completion of medical insurance forms.

Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

Arranges or assists in arranging patient transportation.

Answers phones and provides routine information to callers.

Collects payments.


Minimum of High school diploma or equivalent required.

Proficient in charge capture and have knowledge of Pro-Fee Billing.

Minimum of one year work experience required in a similar service-oriented industry.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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