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Job Details

Patient Service Coordinator II

Requisition #: 187711
Location: Johns Hopkins Home Care Group, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: May 29, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Work Schedule: 2 Weekdays, Saturday, & Sunday 8:00am-6:30pm

Ensure timely coordination of patient services. Ability to process more advanced orders - articulating coverage, plan of care, and service expectations. Ability to assess and navigate more complete inquiries. Detail oriented and resource to team for guidance in evaluating most appropriate method of dispensing. Demonstrate excellent service during every interaction. Collaboratively work with team to further promote home based product offerings and services. Ability to complete service recovery and de-escalation. Ability to maintain a positive culture; assist with team building; engagement and promote service levels within call center.

Requirements

Education:

  • H.S. diploma or equivalent.
  • Post high school education or training, preferred.

Experience:

  • Customer service in health environment, 2 years required.
  • Experience working in a call center, required.
  • Experience working in a medical environment - familiarity with durable medical equipment, preferred.

Knowledge:

  • Intermediate/advanced - 1 year experience call center, required.
  • Advanced medical terminology related to homecare industry.
  • Advanced - Customer service principals and service expectations.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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