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Job Details

Patient Service Coordinator II (GYN/OB)

Requisition #: 186412
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Limited (20 - 29)
Weekend Work Required: Yes
Date Posted: May 16, 2019

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

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Position Summary

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems. Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations. Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff. Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems. Ability to proficiently operate PC's and PC applications. Typing 30 wpm; data entry 5000-7000 keystrokes with ≤10% error rate; following directions with 80% success rate.

Knowledge:

Knowledge of business, insurance and/or medical terminology and an excellent command of

English grammar and spelling.

Education:

High school diploma or equivalent.

Work Experience:

PSC II – six months to one year

Shift :

Evening, Limited (20-29 hours)

7:00 am – 3:30 pm

Weekend Work Required Every Other Weekend

Non Exempt

Work Location:

JHH 600 North Wolfe Street

Skills:

Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.

Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff.

Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.

Ability to proficiently operate PC’s and PC applications.

This position will require the passing of test 1 (Following Direction) , test 2 (Typing Speed 30 WPM) and Test 3 (Data Entry) to be consider for interview.

Required Licensure,Certification:

None

Working Conditions:

Works in a normal office environment where there are no physical discomforts due to temperature, noise, dust, etc.

Work requires visual acuity.

Possible exposure to communicable diseases, hazardous materials, and pharmacological agents without likelihood of harm if established health precautions are followed.

Requires ability to stand, walk or sit for an extended period of time.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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