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Job Details

Patient Service Coordinator IV

Requisition #: 183357
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Bethesda, MD 20810
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: July 30, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

The Patient Services Coordinator IV is responsible for training, leading, and motivating team members. Responsible for assisting management by serving in the “lead” role and functioning as a group/team mentor and resource liaison. Duties include managing complex multi-payer insurance verification and benefits eligibility procedures; obtaining and completing documentation for pre-certification and referral/authorizations, assessing patient financial liability and scheduling, registering and billing patients. This position requires a clear understanding of the revenue cycle and professional competence in reviewing and securing all appropriate financial resources for patients to maximize reimbursement to the Health System. Serving as a team member of the receivable processing unit, this position also requires operating knowledge of payer contracts and computer systems at affiliate locations. The Patient Services Coordinator IV must be highly proficient with insurance verification/benefits eligibility procedures and have extensive knowledge of pre-certification and claims processing. This position requires patient/ family contact on and off the medical unit to receive payment, ascertain appropriate insurance coverage, and initiate applications for alternative sources of funding.


Full-Time Day Shift, 40 hours/week

7:30 am - 4:00 pm, Monday - Friday

Work Location: JH Imaging - Betheda


AA Debree or equivalent required. BA Degree preferred


Five (5) years of relevant work experience in medical office, hospital, medical call center or similar customer service environment. Extensive medial insurance pocessing admissions and/or insurance experience required.

Working Conditions:

Works in a normal office environment where there are imited physical discomforts due to temperature, noise, dust and the like. Requires attention to detail for meeting payer-imposed deadlines on a daily basis and preparing statistical/financial reporting for Management review.

Pay Grade: NF

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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