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Job Details

Patient Service Representative

Requisition #: 1734
Location: Johns Hopkins Intrastaff, St. Petersburg, FL
Category: Clerical and Administrative Support
Work Week: Temporary Full Time
Weekend Work Required: No
Date Posted: July 19, 2019

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service.  Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.


The Patient Service Representative located in Saint Petersburg, Florida supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule register and support daily operations.

Greet patients, answer telephone calls, and interact with patients to enhance the customer experience.

Pull, control and file patient charts to facilitate the availability of timely medical information and protect patient privacy.

Schedule and pre register patients follow up, establish policies and procedures to ensure accuracy.

Assist in the completion of eligibility and authorization to ensure patients are financially cleared prior to services are delivered.

Assist with patient follow up and check out appointments.


High School Diploma or GED.

1 year of medical office experience or business experience in a hospital, health plan, outpatient healthcare, or clinic setting.

Knowledge of healthcare business office procedures including; registration, scheduling, medical record management and insurance.

Excellent customer service skills.

Johns Hopkins Health System and its affiliates are an Equal Opportunity/ Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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