Quality Improvement Team Leader

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 591065

Location: 600 N. Wolfe Street, Baltimore, MD 21287

Shift:

Full Time (40 hours)

Day Shift; 8:30 am - 5:00 pm

Position Summary:

The Quality Improvement Team Leader role is synonymous with Improvement Advisor. The Improvement Advisor serves as a proactive consultant, educator, and facilitator of improvement providing a wide range of needed expertise. The Improvement Advisor interacts with leaders at all levels of the organization, clinicians, front-line staff and other stakeholders including patients to design and implement systems that produce optimal clinical and process outcomes. This role supports the planning, execution and monitoring of processes and systems that support JHH strategic priorities, requiring the ability to translate strategic goals into tactical action plans. The advisor also deploys use of critical thinking, systems thinking, problem-solving and data analytics skills. This position serves as a facilitator of change management principles, and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development. In addition, this role teaches, coaches and advises team members on continuous improvement and the JHH Improvement Framework.

Education:

Masters degree or Masters candidate required in the fields of Nursing, Public Health, Health Policy, Business Administration, Health Administration, Physical Sciences, Technology, or a field related to quality engineering or business process improvement. Completion of an accredited Nursing, Pharmacy, Medical Doctor, Doctor of Osteopathy or Physician's Assistant program preferred. Substantial record of participation in educational programs involving quality improvement tools/methods, leadership, teaching, problem solving, and project management is strongly preferred.

Experience:

Five years of experience applying the skills described above is required. At least three years of this experience (preferably in health care organizations) must involve the application of scientific quality improvement methods in the workplace,

Knowledge/Skills:

- leading or actively participating in quality improvement projects/activities using quality tools to analyze problems (e.g. fish-bone diagrams, root cause analysis, fault tree analysis, failure mode and effect analysis, flow-charting, pareto analyses), and applying six sigma, lean, Toyota production System, or PDSA/PDCA for the overall project;
- applying quality measurement methods in projects such as sampling, frequency/distributional analysis, reliability analysis, and statistical process control.
- executing small tests of change, building small tests of change into implementation, spreading changes across the larger organization, and sustaining change over-time;
- working with front-line staff (people who touch the work process) to analyze problems, test changes, efficiently measure results, and implement changes.
- Teaching quality improvement methods to participants in teams.
- facilitating or staffing groups to execute projects using quality improvement methods;
- working with senior organizational leaders to commission quality improvement projects, report on results, solve problems, implement organization-wide, and sustain changes.
At most, two years of experience of the required five years may be in the general skill areas described above, specifically:
- facilitating or teaching or teaching groups or teams;
- performing quantitative analysis to support problem solving, decision making, or improvement activities;
- working with and communicating with organizational leadership to identify and analyze problems, solve problems;
- using personal leadership skills to solve problems where one does not have formal authority.

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