Our pre-employment assessment is changing as of 10/29. If you are applying to newly posted positions, you will need to take the revised assessment.

Job Details

Quality Management Analyst

Requisition #: 197521
Location: Johns Hopkins Health Care, Hanover, MD 21076
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Oct. 24, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Responsible for research, literature review, data analysis, financial analysis, contract review, audits, meeting coordination and report development for projects related to Quality Improvement, including NCQA Accreditation, Quality Improvement Initiative, Delmarva System Performance Review, Provider Satisfaction Survey, CAHPS ® (Member Satisfaction Survey), Case Management/Disease Management Satisfaction Survey, Complaint and Grievance process, Medical Policy implementation, Medical Coding, HEDIS ® and/ or Value Based Purchasing (VBP). Within area of expertise and with minimal supervision, collaborates independently with all levels of JHHC personnel, consultants and customers, including providers, regarding area of expertise in Quality Improvement, Member Safety, or Medical Policy.

  1. Education:

Associates degree required; Bachelor’s degree preferred. Course of study should relate to job function.

B. Knowledge:

Must exhibit thorough knowledge of the quality improvement process, in addition to exhibiting knowledge of familiarity with medical terminology, the managed care process and accreditation and regulatory standards and principles.

C. Skills:

Possesses extensive analytic skills, statistical aptitude and ability to perform audits in order to support the quality improvement process.

Requires ability to be detail-oriented, organize and prioritize work to meet deadlines.

Must be able to understand and analyze data.

Work requires report development and ability to present Quality Improvement results and information to internal and external audiences.

Ability to work both independently and as a member of the JHHC team.

Must possess planning and organizational skills.

Must demonstrate ability to accept and institute change.

Strong interpersonal, oral, and written communication skills to interact with all levels of company personnel, consultants and customers, including members and providers.

Ability to plan, organize and run a team or committee meeting.

Ability to take minutes and follow up on action items as a result of meetings.

Demonstrated skill and experience, proficiency and ability to work independently with PC applications required.

Prior use and skill with Microsoft Office Suite (Excel, Word, Power Point and Access) to support quality improvement projects.

D. Required Licensure, Certification, Etc.:


E. Work Experience:

Requires 3 years of experience in a managed care, business or healthcare environment with proven skills in data analysis, reporting and meeting coordination.

Pay Grade: NG

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


Learn More About
Johns Hopkins Medicine.