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Job Details

Quality Program Manager - Clinical Communities

Requisition #: 396210
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: July 28, 2021

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 396210

Location: 750 E Pratt St, 15th Fl, Baltimore, MD 21202


Full Time (40 hours)

Day Shift: 8:30 am - 5:00 pm


Position Summary:

Reports to the VP of Quality Improvement for JHH/JHHS. The Quality Program Manager is responsible for planning and operational aspects of multi-entity, health system-wide quality improvement and patient safety programs in support of the Johns Hopkins Medicine's National Leader Strategy. The Program Manager will organize JHHS overall efforts for these initiatives; and facilitate process redesign to enhance inter-disciplinary, inter-departmental and inter-organizational improvement efforts. The Program Manager will be knowledgeable of clinical and administrative aspects of operations, care delivery, and external regulatory reimbursement and national reporting measures. The Program Manager will also make recommendations for and contribute to the implementation of strategic direction; and will work independently to coordinate clinical and technical experts with ongoing support from the VP of Quality.


Masters degree or Masters candidate required in the fields of Public Health, Health Policy, Business Administration, Health Administration, Physical Sciences, Technology, or a field related to quality engineering or business process improvement. Substantial record of participation in programs involving quality improvement tools/methods, leadership, teaching, problem solving, and project management is strongly preferred.

Work Experience:

  • Five years of experience applying the skills described above is required. At least three years of this experience (preferably in health care organizations) must involve the application of scientific quality improvement methods in the workplace, specifically:
  • leading or actively participating in quality improvement projects/activities using quality tools to analyze problems (e.g. fish-bone diagrams, root cause analysis, fault tree analysis, failure mode and effect analysis, flow-charting, pareto analyses), and applying six sigma, lean, Toyota production System, or PDSA/PDCA for the overall project;
  • applying quality measurement methods in projects such as sampling, frequency/distributional analysis, reliability analysis, and statistical process control.
  • executing small tests of change, building small tests of change into implementation, spreading changes across the larger organization, and sustaining change over-time;
  • working with front-line staff (people who touch the work process) to analyze problems, test changes, efficiently measure results, and implement changes.
  • Teaching quality improvement methods to participants in teams.
  • facilitating or staffing groups to execute projects using quality improvement methods;
  • working with senior organizational leaders to commission quality improvement projects, report on results, solve problems, implement organization-wide, and sustain changes.

Requires minimum of five years experience in project management (this experience can overlap with other experience).


  • Strong practical knowledge of quality improvement methods and their application at the functional level in a hospital setting, working knowledge of multiple clinical areas,
  • Experience with licensing and accreditation standards, regulatory standards, QI methodology and theory and patient safety strategies.
  • Experience with Microsoft Office programs and/or programs with word processing, databases, flowcharts, spreadsheets, statistical tools.
  • Capable of providing in-service education to health care providers on quality issues based on data outcomes or industry standards.
  • Advanced knowledge of information, data, and project management.
  • Proficient to advanced knowledge of unit operations, performance improvement, regulatory and professional standards, evidence-based practice patient safety/risk management, and outcomes management.
  • Ability to problem-solve creatively and analyze processes and systems.
  • Must possess advanced leadership, facilitation, teaching, presentation, written and verbal communication skills necessary to collaborate with senior clinical and administrative leaders to define and execute QI initiatives through multidisciplinary teams.
  • Advanced presentation skills- ability to promote Quality Improvement Initiatives and outcomes to a variety of audiences- including departmental and senior leadership and other key stakeholders.
  • Work with departmental quality improvement committees to execute effective performance improvement projects
  • Facilitate, influence and negotiate individual and group decision-making.
  • Function effectively in a fluid, dynamic and rapidly changing environment.
  • Analyze, synthesize, and summarize information to develop recommendations for improvement.
  • Establish goals that require planning and coordination of work assignments.
  • Demonstrated competence in all areas identified in the “Competencies, Dimensions, Problem solving, and Information Management” sections of the Joint Commission manual.
  • Ability to analyze complex data sets using the computer.
  • Ability to apply Statistical Process Control (SPC) as part of quality improvement projects preferred.
  • Ability to develop and facilitate quality improvement projects/teams utilizing various quality tools i.e. Lean/Six Sigma, Failure Mode Effects Analysis, etc.
  • Proficient data mining/management, data collection instruction, including ability to show data in a user-friendly format for a variety of audiences

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.


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