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Job Details

Quality/Safety Manager

Requisition #: 196701
Location: Johns Hopkins Home Care Group, Baltimore, MD 21224
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Jan. 24, 2020

Employer: Johns Hopkins Pharmaquip, Inc.

Worksite: 5901 Holabird Avenue, Suite A, Baltimore, MD 21224

Full-time position supporting the Infusion Department, which oversees administration of intravenous therapies to patients in their home. Apply Process Improvement (PI) methodologies, applications and theory such as Lean Six Sigma, Plan-Do-Check-Act and Human Factors Engineering, Root Cause Analysis, Failure Mode and Effects Analysis, proactive latent risk assessment, Kaizen, etc., to develop performance improvement initiatives to identify best home care practices, enhance the quality and value of home care services, and improve outcomes and experiences for patients. Apply knowledge of medical terminology and basic disease processes to make effective use of various PI tools to facilitate projects, root cause analysis, proactive latent risk assessment, etc. Gather quantitative and qualitative data pertaining to indicators such as patient population, patient care processes, infections, medication errors, and patient satisfaction. Gather, analyze, summarize, and report data related to patient safety, patient experience, and regulatory reported data (USP797). Extract large and complex data from sources such as managed care databases, relational databases, and clinical databases, and analyze it to gauge performance against clinical, service, and administrative benchmarks; identify any gaps in performance; and formulate and execute strategies to achieve improvement in these areas. Use business analytics and visualization software tools, such as Tableau, to develop evaluative reports to track the progress and outcomes of implemented performance improvement measures to enable senior management to establish organization-wide goals and objectives for quality and performance improvement.

Develop and evaluate organization-wide safety measures. Considering state and federal requirements, conduct audits of services to ensure compliance with regulatory requirements on risk, safety, and compliance measures as well as those on agency licensing and accreditation. Prepare staff for safety surveys by Federal and State authorities, as well as for reviews by The Joint Commission and URAC, agencies that accredit and certify health care organizations. Oversee documentation of safety events, service concerns, complaints, safety round results, and safety surveys. Collaborate with clinical teams to review patient assessments and treatment plans for appropriateness, completeness, and regulatory compliance, and notify senior management when errors are identified that require follow-up or intervention. Assist with recalls of medical equipment, medications, and supplies in collaboration with leadership, developing a plan of action; compile and maintain complete documentation, such as risk files, through completion of the recall. Perform other related duties as assigned.


  • Master’s degree (or foreign equivalent) in Health Administration, Health Policy and Management, Business Administration, or a related field;
  • Two (2) years of project management experience in the healthcare delivery system; and
  • Two (2) years of experience addressing requirements for agency licensing, accreditation, and regulatory standards (state, federal) in healthcare field.

All experience may be concurrent.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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