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Job Details

Revenue Cycle Coordinator, Self Pay

Requisition #: 196646
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Finance
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Oct. 14, 2019

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Position Summary:

Reporting to the Revenue Cycle Manager and/or Supervisor; the Revenue Cycle Coordinator will be responsible for the billing and collection of self-pay accounts receivables, including uninsured and balances after insurance payments, as well as supporting management in the overall execution of Revenue Cycle collection duties.

Critical to this position is evaluating and securing financial resources for patients to maximize reimbursement to the Health System. The Revenue Cycle Coordinator must demonstrate proficiency in the procurement of resources, with some knowledge of the billing and collections process/practices of other third party payers and collection practices and must demonstrates proficiency in resolving customer service issues. Also, this position must be familiar with each institution’s computer environment and payer contracts as needed in order to resolve patient balances.

The Revenue Cycle Coordinator works as team member and positively accepts change throughout the Health System while establishing relationships at all facilities. The incumbent must maintain a professional, courteous, and cooperative demeanor in all communications and interactions with all individuals and organizations with whom they come into contact while acting in the capacity of a Health System employee.


Knowledge of accounting, healthcare, and general office procedures

Working knowledge of at least one specific payer’s application, billing, and/or collection processes and/or multiple payer’s insurance verification and pre-certification processes.

Requires ability to understand, interpret, evaluate, and resolve basic customer service issues.

Intermediate knowledge of accounting principles which directly impacts the accounts receivable that may include debit and credit transactions; charge transfers; contractual allowances and adjustments and financial class changes.

Knowledge of the Maryland Reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues, preferred.

Knowledge of medical terminology, preferred.

Knowledge of the Johns Hopkins Health System or other Healthcare related policies and procedures, preferred.

Moderate understanding knowledge of the Revenue Cycle specific to JHM.

Basic knowledge of JHHS credit and collections policies and procedures and understands other available financial resources for patients.

Ability to understand, interpret, evaluate, and resolve complex issues,

Requires moderate knowledge of billing, collections, and telecommunication software.


High School Diploma or equivalent

Work Experience:

1-2 years’ experience in hospital accounts receivable


Day Shift, Full Time (40 hours)

8:00am – 4:30pm


Work Location:

3910 Keswick Rd. Baltimore, MD 21211


Intermediate in Microsoft Office

Requires intermediate organizational skills to complete financial applications, insurance verification, billing, and collection processes within acceptable time frames.

Requires communication skills to clearly and concisely communicate verbally and in writing with peers, superiors, payers, physicians, ancillary departments, etc.

Ability to evaluate own workflows and JHHS processes and appropriately recommends process improvements.

Ability to adapt to urgent deadlines and rapid changing priorities and maintain composure in high stress situations at all times.

Ability to meet and/or exceed departmental goals as set by management.

Required Licensure, Certification:


Working Condition

Works in an office environment where there are limited physical discomforts due to temperature, noise, dust, and the like.

Work frequently produces a high level of mental/visual strain due to extended use of PC

Work may require light lifting, stooping, or bending.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.


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