Revenue Cycle Supervisor, Customer Service
Requisition #: 184345
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: May 29, 2019
Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.
Reporting to the Customer Service Manager (CSM), this position is responsible for providing supervisory oversight to the employees responsible for performing billing and collection activities while empowering, coaching, providing guidance, and leading by example. In addition to supervisory responsibility, incumbent is responsible for handling difficult situations and/or unique issues.
Incumbent must ensure adequate and appropriate staffing for telephone coverage, written correspondence, and emails to respond to patient inquiries while recognizing the time sensitive nature of the responses to customers/patients. This position must be prepared to respond to a very high volume of activity and command an in-depth knowledge of all insurance programs for billing inquiries.
This position is responsible for establishing relationships at all facilities and be familiar with each institution’s computer environment and payer contracts
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Medicine.