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Job Details

Revenue Cycle Supervisor, Customer Service

Requisition #: 184345
Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD 21201
Category: Manager/Supervisor
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: May 29, 2019

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Position Summary:

Reporting to the Customer Service Manager (CSM), this position is responsible for providing supervisory oversight to the employees responsible for performing billing and collection activities while empowering, coaching, providing guidance, and leading by example. In addition to supervisory responsibility, incumbent is responsible for handling difficult situations and/or unique issues.

Incumbent must ensure adequate and appropriate staffing for telephone coverage, written correspondence, and emails to respond to patient inquiries while recognizing the time sensitive nature of the responses to customers/patients. This position must be prepared to respond to a very high volume of activity and command an in-depth knowledge of all insurance programs for billing inquiries.

This position is responsible for establishing relationships at all facilities and be familiar with each institution’s computer environment and payer contracts


Associates Degree in Accounting, Business Administration, Health Administration, Finance, or related field or 4 years of leadership experience in hospital and/or physician receivables. Bachelor’s Degree in Accounting, Business Administration, Health Administration or Finance is preferred.


  • Must be familiar with the laws governing hospital and physician billing in the state of Maryland and Washington D.C.
  • Must possess a complete understanding of dealing with high call volumes and automated call distribution systems in order to analyze and manage the data effectively.
  • Knowledge of accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers, contractual allowances and adjustments.
  • Requires knowledge of third party billing and collection processes so as to be able to investigate patient complains and provide cogent explanations.
  • Familiarity with Maryland and DC reimbursement and environment.
  • Knowledge of billing, collection, and telecommunication software including LAN/WAN based claims.


Must be a strategic thinker and be solution oriented in order to promptly review, analyze and resolve high priority patient complaints that are filed with the President’s Office, The Office of Attorney General, The Insurance Commissioner, Senators and The Better Business Bureau.

Required Licensure Certification, etc.

  • None

Work Experience:

  • A minimum of four years healthcare receivable experience with a large academic medical center or health system.
  • Two years’ experience in a customer service supervisor and/or leadership role.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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