Sr. Bilingual Patient Access Specialist

Position Summary:

Provides support in lead capacity for technical and administrative activities. Assist supervisor in providing day-to-day coordination of call center activity. Assists with training staff and serves as resource for staff related to complex situations.

Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex
appointment scheduling linking consults, procedures and ancillary services required for specialty and multiple sub-specialties with the department, maintaining patient demographic and insurance pre-registration information in multiple scheduling systems (Meditech, IDX, OCIS, MOSAIQ or EPIC). Has excellent grasp of specialty and progressive knowledge of multiple sub-specialties within the department. May require referral tracking and handling of medical records. Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of JHM.

Education:

High school diploma or GED required. Bachelor’s degree preferred.

Candidates must successfully pass the required JHM approved designated language assessment prior to job offer.

New employees must complete all required training within 30 days of hire.

Work Experience:

Requires a minimum of three years related medical office, hospital, medical call center or similar customer service environment including a comparable level of administrative experience in the military.

Shift:

Full Time, Day shift (40 hours)

8:00 am - 4:30 pm

Non-Exempt, NF

Location:

JHH, 601 N. Caroline Street, Baltimore, MD 21287

Johns Hopkins Health System and its affiliates are drug-free workplace employers.