Supervisor, Environmental Care
Requisition #: 187663
Location: Johns Hopkins Bayview Medical Center, Baltimore, MD 21201
Work Shift: Evening Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: May 24, 2019
Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.
Johns Hopkins Bayview Medical Center
Full Time, 40 hrs. / week, Eve Shift (2:30 PM – 11:00 PM)
Reporting to the Assistant Director and/or the Manager of Environmental Care, the Supervisor is responsible for delivering quality and reliable services to the JHBMC community that includes patients, families, health care providers, researchers, staff and visitors. The Environmental Care Supervisor is responsible for developing daily priorities to achieve departmental objectives and goals and to support the programmatic and fiscal strategies for the department. Ensures that performance standards meet the service expectations of a broad client base, monitors productivity, tracks progress and customer satisfaction, and maintains effective communications with clients and stakeholders. Ensures work quality and performance in compliance with Departmental and Hospital standards, procedures and policies; the collective bargaining agreement; and local, state and federal codes. Utilizes quality assurance tools effectively to ensure a consistently high level of cleanliness (i.e. checklists). Provides excellent customer service to patients, families and staff. Works with staff to improve HCAHPS and Press Ganey scores and strives to meet and surpass Hospital goals for HCAHPS. Works with staff to ensure consistently high cleanliness scores (i.e. Dazo) coordinates the development, implementation, and maintenance of programs, routines and schedules. Plans, schedules, assigns, directs and supervises the work performed by bargaining unit staff. Works closely with other Facilities staff members to ensure a well-coordinated provision of environmental services. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. Directly supervises staff in the delivery of programs necessary to maintain clean facilities in the most efficient and effective manner. Participates in the hiring, training, evaluation, and termination of staff as required. Evaluates and makes recommendations on equipment, supplies and procedures. Ensures that all activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Performs other related duties as required. This work is performed under limited supervision.
III. Required Knowledge, Skills, and Abilities
- Requires a minimum of a High School Diploma or equivalent. Associate’s degree preferred. A combination of education and experience will be considered.
- Five years of environmental services operations or related work experience in a unionized, multiuse facility environment is required. 1 year of demonstrated leadership or supervisory experience required. 1 year of experience in a healthcare environmental care services environment preferred.
- Must be able to operate cleaning, floor care and trash removal equipment proficiently.
- Must understand technical aspects of cleaning and have strong understanding of people and what motivates and satisfies them.
- Work requires a complete, in-depth and operational understanding of health care environmental services good business practices, service excellence, human resources, inventory control, environmental services systems and standards and infection control.
- Must understand technical aspects of cleaning, floor care and trash removal in a healthcare environment.
- Knowledge of safety rules, procedures and practices, including the proper use of safety equipment as defined by OSHA and industry standards.
- Functional knowledge of computer applications (PC- and network-based), including Windows, departmental e-mail, word processing, database, spreadsheet, and maintenance/work order processing applications packages.
- Experience working with a unionized workforce.
- In depth knowledge of comprehensive cleaning requirements, chemicals, equipment and supply products; operation of an environmental sanitation program; infection control standards; strong problem solving skills.
- Must possess strong customer service skills – ability to interact with the patients and families.
- Must possess superior interpersonal skills to regularly interact with individuals at all levels of hospital/health system organizations including senior executive leadership, external and internal auditors and vendors. Ability to work well independently and in groups. Requires well-defined project management skills to implement and deploy projects organization-wide. Requires strong analytical and problem solving abilities. Knowledge of Excel.
- Lean Six sigma experience preferred.
- Must be able to operate general office equipment.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Medicine.