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Job Details

Support Center Analyst

Requisition #: 212225
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Jan. 24, 2020

Position Summary:

Reports to Supervisor within Radiology Support Center and is the first response to users during critical use of clinical applications such as OR procedures that require imaging or Interventional radiology procedures. Will be responsible for first and second level problem isolation, identification and follow through until closure. Logging all calls and escalating issues to the appropriate support team. Work as part of a team to support a 1500+ employee department with a diverse selection of workstations and software products. Demonstrate proficiency in addressing user’s issues and provide suitable solutions to problems with PCs and MACs, network connectivity, and other related activities. This individual will be required to install and configure both PC and MAC operating systems including, but not limited to MAC OSX 10.6, Win XP, Win 7, DOS, and Windows for Workgroups or current generally accepted standards. Performs testing of computers and ensures that computer systems are functioning properly. Install, upgrade and configure network printers. Performs network troubleshooting to isolate and diagnose problems. Respond to the needs and questions of users concerning their access of resources on the network.

Shift:

Day shift, Full Time (40 hours)

9:30am – 6:00pm

Non-Exempt, I5

Education:

High School diploma required with 3 years experience. Bachelors or Associates degree in a related field or combination preferred. Experience must be in one or more of the following areas: technical support, production support, systems or applications analysis, applications programming, LAN or WAN technology.

Work Experience:

Dependent upon education, a minimum of three years experience in an Information Services environment where the required knowledge base and skills have been utilized.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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