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Job Details

Support Services Training Specialist

Requisition #: 189721
Location: Johns Hopkins Bayview Medical Center, Baltimore, MD 21201
Category: Support Services (Services/Trades)
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Nov. 8, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

Responsible for delivering a quality and reliable training program to Support Services team members. Responsible for assessing training needs for the Support Services Division and supporting Division directors with implementation of new educational/training initiatives. Develops and customizes training to prepare staff to meet performance standards and the service expectations of a broad client base as well as productivity. Assures compliance with regulatory requirements. Coordinates with other departments within the organization. Reports directly to the Support Services Performance Improvement Manager, and indirectly to the Training Manager, Human Resources.

Knowledge, Skills, and Abilities:

• Knowledge of training principles and methods for curriculum and training design, as well as teaching and measuring the effectiveness of training.

• Basic understanding of health care industry issues and operations, including the Maryland regulatory environment.

• General knowledge of systems and standards in environmental care, food services and patient transport.

• Proficient knowledge of computer applications. Ability to perform data analysis using spreadsheets.

• Strong analytical skills

• Excellent written and verbal communication skills

• Excellent problem solving, conflict management and analytical skills.

• Excellent organizational and customer service skills


Bachelor’s degree in related field.

Work Experience:

Three years of directly related experience. Previous experience working with entry level staff preferred. Previous experience working with Union employees preferred


Days, Full time (40 hours per week)

8:30 am – 5:00 pm


Work Location:

Johns Hopkins Bayview, 4940 Eastern Ave, Baltimore, MD 21224

Required Licensure, Certification:


Working Conditions:

Work is generally performed in an office or clinical environment in which there is only minimal exposure to unpleasant or hazardous working conditions.

Position requires the flexibility to work with all three shifts when needed.

Johns Hopkins is a Smoke – Free campus.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.


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