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Job Details

Telecom Service Operator

Requisition #: 394646
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Information Technology
Work Shift: Evening Shift
Work Week: Full Time
Weekend Work Required: Yes
Date Posted: Sept. 21, 2021

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 394646

Location: 5801 Smith Ave., Davis Bldg., Baltimore, MD 21209


Full Time (40 hours)

Evening Shift; 2:30 pm - 11:00 pm

Weekend work required

Non-Exempt; Pay Grade: I1

Position Summary:

This is a call center agent position in the Solutions Center Department. This position calls for processing a high volume of incoming calls for the Johns Hopkins Institutions. This would include providing directory assistance, patient information, paging services and physician’s answering services. The position calls for excellent communication and customer service skills.


High School Diploma/GED.

Work Experience:

6 months related experience in a medical office, hospital, call center or customer service environment.


  • Possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
  • Good problem solving skills.
  • Effective listening skills.
  • Excellent interpersonal skills.
  • Ability to stay calm under pressure.
  • Demonstrated strong work ethic.
  • Ability to maintain confidentiality.
  • Demonstrate exemplary customer service skills

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.


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Johns Hopkins Medicine.