RCM Manager, Patient Financial Services

Make our legacy your legacy. Come see why the Johns Hopkins Hospital is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care.

What Awaits You?

• Diverse and collaborative working environment
• Affordable and comprehensive benefits package
• Employee and Dependent Tuition Assistance

The Patient Financial Services Manager is responsible for managing, directing, and monitoring all operational functions associated with daily operations of Patient Financial Services. These functions will include managing the billing and follow-up activities of third-party payers in a high volume multi-hospital health system (with gross revenues in excess of three billion dollars) consisting of both teaching and community facilities. The Receivable Manager must be well versed in federal and state payer guidelines to ensure compliant billing practices are met. The Manager will lead, develop and mentor staff in meeting expected performance metrics. In addition, this role will manage staff using the department’s operational policies, guidelines and code of ethical standards which include respect, diversity and integrity. The Receivable Manager is responsible for establishing relationships at all facilities, having a general understanding of each facilities computer environments and payer contracts.The Receivable Manager is responsible for establishing relationships at all facilities, having a general understanding of each facilities computer environments and payer contracts.

Take a tour of our campus: https://www.youtube.com/watch?v=KnNaPzR-AEE

Hours:

Full time (40 hours)

Day Shift, Weekdays

Exempt

Location:

Johns Hopkins at Keswick

Baltimore, MD

Qualifications:

• Requires Bachelor’s Degree in Accounting, Business Administration, Health Administration, Finance, Information Management or related field, or 15 years of direct management experience in hospital receivables within an academic health system.
• A minimum of seven years of progressive financial experience, hospital receivables management experience, clinical setting experience, and Patient Accounting System(s) within a medical center or health system.
• A minimum of four years of direct management experience.
• Requires knowledge of medical terminology
• Requires detailed knowledge of third party billing and collection processes so that the appropriate patient complaint investigations can be conducted.
• Requires knowledge of hospital operations and patient flow so as to be able to identify and analyze potential sources or error or patient dissatisfaction.
• Requires up to date knowledge of Federal legislation such as: Fair Debt Collection practices, Medicare billing requirements, Fraud and Abuse rulings, etc.

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhh.mybenefitsjhhs.com/

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Effective 6/1/23, employees at Johns Hopkins All Children’s Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.