Facilities Service Center Representative

The Facilities Service Center Representative triages incoming phone calls, electronic service, fax and email requests for Facilities Management customers concerning routine and emergency issues. Processes requests and calls to the main phone number for JHHS Facilities Management (1,000 employees). The Department provides Environmental Care, Clinical Engineering and Engineering Operations services to the Johns Hopkins Hospital (6 million sq. feet); The Bayview Medical Center (1.5 million square feet) and Howard County General Hospital (500,000 square feet). Triages calls via multiple media (radio, pager, creation of work order, phone, etc.). Determines priority to ensure timely response to emergency and urgent calls while minimizing disruption and overtime.

You Belong Here! Come see why the Johns Hopkins Hospital is a world-renowned leader in patient care, serving the greater Baltimore community and patients from across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package including Tuition Assistance

Take a tour of our campus:

https://www.youtube.com/watch?v=KnNaPzR-AEE

Hours: Full time (40 hours), Day Shift, Weekdays

Location: Johns Hopkins Hospital Baltimore, MD

Requirements/Qualifications:

• High School Diploma or equivalent required.
• Requires basic level of knowledge in engineering, maintenance, biomedical engineering and environmental services.
• Familiarity with terminology relating to engineering, maintenance, biomedical engineering and environmental services.
• Basic knowledge of a variety of computer applications (PC- and network-based), including Windows, departmental e-mail package, maintenance/work order processing applications and web-based programs.
• Familiarity with buildings, utilities and clinical units of three campuses: JHH, JHBMC and HCGH.
• Extensive understanding of the scope of services provided by JHH Environmental Care (36 shops); JHH Clinical Engineering (5 Teams); HCGH Clinical Engineering (1 team); BMC Clinical Engineering (2 Teams); JHH Engineering Operations (14 Shops); JHBMC Engineering Operations (5 Shops); HCGH Engineering Operations (1 shop).
• One year experience triaging front line calls. Experience in a hospital, and/or engineering/maintenance/clinical engineering or environmental services environment is preferred.

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes full medical, dental, and vision plans; retirement plans, tuition assistance, and more! Visit https://jhh.mybenefitsjhhs.com/

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 16.65/hour - Maximum 27.50/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.