Language Services Operations Supervisor

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.  Read more here!

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you: 

• Onsite role, primarily Monday-Friday. You will mainly work during the day shift between 7am-6pm (8-hour shift, start and end times are flexible). Occasionally, you may need to work an evening or weekend shift to support the needs of the operations.
• Room for growth!
• Outstanding team in a diverse work environment!
• Medical, Dental, and Vision Insurance.
• Retirement Savings Plan w/employer contribution.
• Generous Paid Time off & Paid holidays!
• Employee and Dependent Tuition assistance benefits!
• Health and wellness programs and MORE!

What you'll do as a Language Services Operations Supervisor:

• Provide leadership, guidance and supervision of Medical Interpreters to ensure the provision of effective and accurate execution of Language Services procedures for Johns Hopkins Hospital and Bayview Medical Center.
• Maintain and manage the department’s internal resources, including interpreter scheduling and deployment contact database system.
• Proactively conduct rounds to identify and address potential concerns or complaints.
• Play a pivotal role within the healthcare system, responsible for enhancing communication with patients who have limited English proficiency, across the Johns Hopkins Medicine (JHM) acute care centers.

• Ensure effective communication, improve patient outcomes, mitigate risks, and meet legal and regulatory language service requirements.

• Collaborate closely with Language Services leadership, Patient Experience Directors, and various cross-functional teams to implement best practices and strategies.

• Oversee and improve quality assurance efforts, conducting language services audits and surveys to ensure compliance and maintain service excellence.

• Participate in special projects, leading operational initiatives and collaborating with others on process improvements.

What you'll bring:

• Bachelor's Degree required
• 5+ years' related experience in operations and customer service, preferably in a healthcare setting.
• 1+ years of previous supervisor experience is required. Previous experience working with a culturally diverse employee population is preferred.
• Ability to analyze and produce a variety of reports including productivity, financials, and operational metrics.
• Basic knowledge of legal and regulatory requirements in healthcare.
• Ability to train, lead, and motivate a culturally diverse group of professionals.

Salary Range: Minimum 27.46/hour - Maximum 48.06/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.