Rehabilitation Services Representative

You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Rehabilitation Services Representative Performs a wide variety of skilled and complex clerical functions using a computer and the Hospital Information System. Greets and interviews patients to collect appropriate data. Creates patient records and/or enters orders into the computer. Receives visitors and telephone call, refers to appropriate staff. Sets up patient appointments; prepares patient folders for clinicians; billing and receiving patients for services; prepares cash disbursements; and overseeing office and equipment maintenance.

Education:

High school graduate or equivalent

Essential Duties & Responsibilities:

• Obtains patient signature authorizing consent for medical treatment, assignment of insurance benefits, release of medical record as a condition for payment of charges and patient financial responsibility for services rendered.
• Determines consistency and completeness of specialized data in forms and records; initiates or takes action to resolve problems; and adjusts data before processing.
• Gives and receives detailed information regarding departmental activities, policies and or procedures to employees and the public.
• Schedules, cancels, re-schedules and coordinates all appointments for the department. Prepares schedules and reports as required. Maintains good working relationships with referring physicians and agencies.
• Receives visitors and telephone calls. Refers to appropriate staff member.
• Deals discreetly with sensitive, confidential patient information in accordance with hospital policy.
• Insures that patients are ready according to their schedule. Keeps the department informed about potential problems or conflicts.
• Interacts with physicians and offices via telephone or fax, furnishing information as
  requested.

Other Duties & Responsibilities:

• Assists with the orientation and training of new staff.
• Maintains a clean, orderly, quiet work environment within the department with special attention to assigned work area and patient waiting area.
• Maintains adequate inventory of office supplies.
• Operates office machines such as calculator, photocopiers, fax and computers.
• Specific knowledge of rehabilitation services treatments and procedures.
• Knowledge of the needs of patients according to their age group and the ability to modify care according to the patients’ age. This position will most frequently interact with adults, geriatrics and adolescent patients and less frequently with children, infants.

Minimum Requirements:

• PC experience required.
• Previous working in a health care setting to include rehabilitation terminology and
  insurance requirements preferred or any combination of education and experience to
  provide the required knowledge, skill and ability.

Salary Range: Minimum 20.71/hour - Maximum 34.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.