JHSCS Patient Services Supervisor

POSITION SUMMARY:

The ASC Patient Services Supervisor is responsible for supervising, training, and motivating team members. The ASC Patient Services Supervisor provides leadership, guidance, and supervision of their direct reports – including patient service coordinators (PSCs), OR Schedulers, or other entry-level staff -- to ensure the provision of safe, quality care in an efficient and productive manner. The ASC Patient Services Supervisor will have demonstrated proficiency in the skillsets required to perform the duties of their direct reports. Participates in the interviewing, hiring and orientation of new staff and the following training, competency assessment, and performance evaluation processes. The ASC Patient Services Supervisor will work in collaboration with the Nurse Managers, Director of Nursing and Administrator to implement workflows, ensure patient safety and address the patient experience. Assumes management responsibilities in the absence of the Administrator. Orders necessary office/front desk supplies via SAP.

Education: A. A. degree required. Experience beyond the minimum work experience requirement may be substituted on a 2 years’ experience for 1 year of education basis.

Work Experience: Three to five years in a clinic or hospital setting; prior supervisory experience preferred

Knowledge:

Understanding of ASC, physician office and/or clinical operations including appointment scheduling and registration, where appropriate

• Knowledge of third party insurance and accountable/managed care concepts

• Knowledge of physician billing, hospital billing, and regulatory requirements preferred

• Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP

 Skills:

 • Excellent interpersonal communication skills

• Strong customer service focus for both patients/family and providers in the clinic

• Demonstrates initiative and leadership qualities

• Mature judgment and a high level of motivation and professionalism

• Analytical ability to evaluate practice metrics and make recommendations to improve

operating procedures

• Ability to prioritize and pursue multiple tasks in tandem

• Ability to represent clinic effectively at institutional level meetings and with outside entities

• Financial skills necessary to manage budgets and appropriately control expenses