Revenue Cycle Coordinator, Financial Assistance

You Belong Here! Come see why the Johns Hopkins Hospital is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care.

What Awaits You?

•       Career growth and development

•       Diverse and collaborative working environment

•       Affordable and comprehensive benefits package

Hybrid role- Monday- Friday day shift. Must go in office one day per week, 6201 Greenleigh Avenue Middle River, MD 21220. Free parking.

Position Summary:

Reporting to the Revenue Cycle Manager and/or Supervisor; the Revenue Cycle Coordinator will be responsible for processing Financial Assistance applications for Johns Hopkins Health System according to the Financial Assistance Policy & Procedure guidelines. Critical to this position is evaluating the financial assistance applications and processing the application which secures financial resources for patients within the timeframes as outlined in the policy. The Revenue Cycle Coordinator works as team member and positively accepts change throughout the Health System while establishing relationships at all facilities. The incumbent must maintain a professional, courteous, and cooperative demeanor in all communications and interactions with all individuals and organizations with whom they come into contact while acting in the capacity of a Health System employee. 

Education: High School Diploma or equivalent

Knowledge: 

• Knowledge of accounting, healthcare, and general office procedures 
• Working knowledge of at least one specific payer’s application, billing, and/or collection processes and/or multiple payer’s insurance verification and pre-certification processes.
• Requires ability to understand, interpret, evaluate, and resolve basic customer service issues.
• Intermediate knowledge of accounting principles which include debit and credit transactions; basic math skills to calculate percentages
• Knowledge of medical terminology, preferred. 
• Ability to understand, interpret, evaluate, and resolve complex issues
• Requires moderate knowledge of billing, collections, and software. 

Work Experience:

1-2 years’ experience in hospital accounts receivable