Chief Administrative Officer, Transplant Services- The Johns Hopkins Hospital

The Comprehensive Transplant Center

The Johns Hopkins Comprehensive Transplant Center (CTC) delivers cutting-edge, collaborative, and compassionate care at every stage of the transplant journey — from evaluation and listing through living donation, transplant surgery, and lifelong post-transplant follow-up. Johns Hopkins established its first transplant program, kidney and pancreas, in 1968, followed by heart (1983), liver (1986), and lung (1994) — nearly six decades of transplant care that have made the CTC a national leader in transplant clinical care, research, and education, with world-renowned transplant specialists and clinician-scientists and particular strength in living donor and recipient care and novel procedures including robotic transplantation.

The CTC's organ-specific programs — kidney, pancreas, liver, lung, heart, and reconstructive (vascularized composite allograft) transplantation, together with dedicated pediatric kidney, liver, and heart transplant programs — performed 463 solid organ transplants in calendar year 2025 (225 kidney, 3 pancreas/SPK, 76 heart, 127 liver, and 35 lung) and operate under a shared clinical and administrative infrastructure spanning living donation, multidisciplinary clinical teams, nursing and advanced practice staffing, transplant informatics, financial stewardship, and quality and regulatory oversight.

https://www.hopkinsmedicine.org/transplant

The Position
The Chief Administrative Officer, Transplant Services, JHH serves as the senior administrative leader for transplant services at JHH and the Johns Hopkins Medicine Comprehensive Transplant Center. The CAO has responsibility for strategic, operational, financial, and administrative performance across Kidney/Pancreas, Liver, Heart, reconstructive and Lung transplantation. The CAO partners with clinical and hospital leadership to translate strategy into integrated operating plans, measurable results, and sustainable growth while advancing quality, access, patient outcomes, workforce capacity, and financial stewardship.
Reporting to the Chief Operating Officer of The Johns Hopkins Hospital, the CAO provides enterprise leadership across the transplant patient journey and serves as a key advisor to senior JHH and JHHS leaders on strategy, performance, growth, resource requirements, operational risk, technology, and innovation. The role aligns priorities across Medicine, Surgery, Heart and Vascular, Nursing, Finance, Quality, IT, Pharmacy, Perioperative Services, and other partners.
Reporting Relationships
Reports directly to the VP, Chief Operating Officer of The Johns Hopkins Hospital, with dotted-line reporting relationships to the Medical Director and Surgical Director of the Johns Hopkins Comprehensive Transplant Center.
Leads the administrative organization supporting transplant services and is responsible for the performance, development, and accountability of assigned leaders and staff.
Essential Duties & Responsibilities
Strategic Planning and Program Development

1. Partner with Comprehensive Transplant Center physician leadership to develop and execute a multi-year strategy for solid organ transplantation that advances the clinical, academic, operational, and financial missions of Johns Hopkins.
2. Translate strategy into integrated operating plans with defined priorities, accountable leaders, timelines, performance measures, and resource requirements; refresh organ-specific strategic and financial plans annually.
3. Identify and evaluate sustainable growth opportunities, including referral development, market expansion, access improvement, clinical program development, strategic partnerships, technology, and innovation.

Operations, Access and Patient Progression

1. Provide overall administrative leadership for transplant operating performance and establish consistent standards, processes, governance, and accountability across Liver, Kidney/Pancreas, Heart, and Lung programs.
2. Improve the full transplant patient journey from referral intake and evaluation through listing, waitlist progression, transplant readiness, inpatient throughput, discharge, and post-transplant care.
3. Makes and recommends decisions regarding transplant operating priorities, resource allocation, performance improvement, organizational design, strategic initiatives, and escalation of operational, financial, quality, and capacity risks. Leads cross-functional planning and execution in partnership with clinical and enterprise leaders.

Financial Stewardship and Business Planning

1. Lead budgeting, forecasting, financial reporting, variance analysis, and corrective action for transplant services in partnership with Finance and clinical leadership.
2. Has overall administrative responsibility for transplant services financial performance and business management, including budgets, forecasts, variance management, business cases, pro formas, resource stewardship, and investment recommendations.
3. Develop and maintain organ-specific pro formas and business plans that connect volume, case mix, revenue, expense, staffing, organ acquisition costs, capacity, capital investment, and margin.

Workforce and Capacity Planning

1. Lead enterprise workforce and capacity planning for transplant services in partnership with clinical, nursing, finance, human resources, and hospital leadership.
2. Align staffing and support models with transplant volume, patient acuity, census, referral demand, waitlist size, call burden, inpatient/outpatient workload, and projected growth.
3. Evaluate physician, APP, RN, coordinator, case management, social work, pharmacy, financial coordination, quality, data, and administrative support models to ensure work is performed at the appropriate level.

Quality, Regulatory and Performance Improvement

1. Partner with physician and nursing leadership to advance quality, patient safety, clinical outcomes, and regulatory performance across transplant services.
2. Ensure monitoring, escalation, and operational integration of CMS, OPTN, accreditation, and other applicable regulatory requirements and risks.
3. Promote standardized performance improvement methods across organ programs and ensure quality, utilization, outcomes, and operational data inform governance and resource allocation decisions.

Data, Analytics, Technology and Innovation

1. Lead the strategic use of data and analytics to improve operations, patient progression, decision-making, and performance management.
2. Interprets clinical, operational, quality, workforce, access, and financial data to identify risks and performance gaps. Establishes dashboards and corrective action plans and uses enterprise judgment to resolve complex issues.
3. Partner with Information Technology and clinical leaders to strengthen Epic/Phoenix workflows, dashboards, work queues, structured data, and digital intake/engagement capabilities.

Governance and Enterprise Integration

1. Serve as the administrative leader supporting transplant governance and ensure strategic decisions are translated into executable operating plans, clear decision rights, accountability, escalation pathways, and communication.
2. Coordinate transplant priorities across JHH and Johns Hopkins Medicine, including Medicine, Surgery, HVI, Nursing, Finance, Quality, IT, Pharmacy, Perioperative Services, Research and Innovation, and other enterprise partners.
3. Represent transplant services in health-system planning and maintain an enterprise perspective in resource allocation and strategic decision-making.

Leadership and Culture

1. Build productive relationships among physicians, nurses, administrators, faculty, staff, and enterprise partners in a complex multidisciplinary academic environment.
2. Represent Johns Hopkins and transplant services in a manner consistent with the institution’s mission, values, leadership expectations, and commitment to excellence.

The Candidate

Minimum Education & Experience Required:

1. Bachelor’s degree in business administration, Healthcare Administration, Public Health, or a related field is required. Master’s degree Preferred
2. Minimum of 10 years of progressively responsible experience in Service line administration, clinical operations, Service line strategy.
3. At least five years of leadership experience within an organ transplant service line, with demonstrated expertise in strategic planning, growth strategies, network development, and business development is Required
4. Experience in an academic medical center or large, integrated healthcare system is Required.

Knowledge:

1. Knowledge of solid organ transplantation or another highly complex tertiary/quaternary clinical service line is required.
2. Advanced knowledge of complex healthcare operations.
3. Expertise in strategic planning and business development.
4. Strong knowledge of healthcare finance.
5. Experience with workforce and capacity planning.

Salary Range: Minimum 0.00/hour - Maximum 0.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.