Patient Experience Representative - Ortho Trauma Surgery

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Patient Experience Representative – Ortho Trauma Surgery

Full time – Day Shift – 40 hours

The Patient Experience Representative engages with patients, families, and staff to enhance the patient experience. Provides support and guidance and facilitates communication between patients and healthcare teams to ensure patient experience and efficient healthcare delivery. Investigates complaints to promote open communication among patients, families, staff, and related stakeholders. Assesses patients' comfort and service needs, addresses their concerns, facilitates communication, troubleshoots challenges, and escalates unresolved issues. Coaches and mentors Patient and Guest Liaisons in their assigned area.

The Ortho Trauma General Surgery Unit is a 32-bed acute care surgical inpatient unit with telemetry monitoring that provides care to primarily orthopedic, ortho-spine, trauma, and general surgery patients. Common diagnoses and surgical procedures include the following: open reductions, external fixation applications, intermedullary nail insertions, joint replacements, laminectomies, spinal fusions, post-motor vehicle accident with multiple traumas, post-violent crimes, spinal cord tumors, small bowel obstructions, and abscess irrigation and debridement. Most patients admitted are transferred from intensive care units, post-anesthesia care units, and the emergency room. This is a fast-paced environment rich with many opportunities for learning. It uses a multidisciplinary approach to patient care that promotes teamwork between physicians, nursing staff, care management, therapy, and a variety of other disciplines to provide the most comprehensive care to their patients. This unit's powerful teamwork is the drive for its safe, patient-centered care and healthy work environment that allows for the staff to thrive and grow both personally and professionally.

What Awaits You:

• Competitive pay and benefits that support you at every stage of your life and career.
• Retirement plans with employer contributions to help you plan confidently for the future.
• Paid time off (PTO)
• Tuition assistance for you and your dependents.
• Tell a friend and get paid with our Employee Referral Program Bonus!
• Endless opportunities to advance your career as part of the Johns Hopkins team.

Qualifications:

• High School Diploma/GED or equivalent (Required)
• Associates Degree (Preferred)
• One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• Minimum 2 Years of Experience 2+ years of experience in customer service or healthcare setting (Required)
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Completes basic to moderately complex business support assignments; work involves minimal problem resolution.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 22.33/hour - Maximum 36.86/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.