Residential Living Operations Supervisor
Job Details
- Requisition #:
- 631704
- Location:
- Johns Hopkins Hospital, Baltimore, MD 21201
- Category:
- Clerical and Administrative Support
- Schedule:
- Day Shift
The purpose of the House is to provide temporary, convenient and affordable lodging for patients and families. The Residential Living Operations Supervisor is responsible for overseeing a “home-away-from-home” for out-of-town patients and families receiving medical treatment at the Johns Hopkins Hospital. This position provides direct, onsite supervision to the building facility, accommodations, and overall customer satisfaction. Role requires a people oriented person who can manage a communal environment and facilitate the efficient and safe operation of a warm and understanding Hospitality House.
Position Summary:
The Operations Supervisor is responsible for the day to day operations of the Residential Living Program which provides temporary lodging to JHH oncology patients and families twenty-four hours a day, seven days a week in the Hackerman-Patz Patient and Family Pavilion. Operations Supervisor is primarily responsible for coordinating maintenance and custodial repairs including but not limited to general daily maintenance and facility renovations – both major and minor. Operations Supervisor is responsible for supervising and ensuring staff coverage of front desk and housekeeping needs as well as rotating 24-hour management coverage to address patient/family emergencies, facility emergencies, and disaster response. Operations Supervisor is responsible for ensuring compliance with established policies and procedures and general operating procedures to provide consistent customer satisfaction.
The Operations Supervisor supports buildings across the cancer center with facilities maintenance and work order management as requested.
Competencies: