Guest Relations Specialist
Job Details
- Requisition #:
- 633937
- Location:
- Johns Hopkins Hospital, Baltimore, MD 21201
- Category:
- Non-Clinical Professional
- Schedule:
- Day Shift
What Awaits You?
Career growth and development
Diverse and collaborative working environment
Affordable and comprehensive benefits package
$5000.00 sign-on bonus
POSITION SUMMARY: This position is the acting liaison, coordinating accommodations before arrival throughout the patient and family stay at the Johns Hopkins Hospital. Emphasis will be placed on reservation and registration management of housing including gathering all necessary patient / caregiver information, updating the property management system, patient education, and resources, and answering patient requests for information and assistance. This position will manage relationships with patients, care partners, vendors, and other various referral sources.
COMPETENCIES:
Education: BA or BS required or equivalent work experience.
Knowledge: Advanced Proficiency in oral and written English.
Excellent knowledge of customer service best practices and concierge services catered to opinion leaders.
Basic knowledge of medical terminology and anatomy is preferred.
Skills: impeccable customer service skills and communication skills to effectively communicate with diverse groups of people within and outside Johns Hopkins Medicine.
High interpersonal and organizational skills are required to interact with this patient population in delicate and stressful situations.
Analytical skills are required to implement and analyze tracking historical trends.
Strong organizational skills in coordinating medical care for a high-end population with high expectations.
Ability to handle multiple tasks in a dynamic environment.
Work Experience: 3 years related experience in healthcare and/or business with a strong focus on customer service best practices.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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