Clinical Customer Service Representative
Job Details
- Requisition #:
- 634983
- Location:
- Johns Hopkins Hospital, Baltimore, MD 21201
- Category:
- Clerical and Administrative Support
- Schedule:
- Rotating Shift
Join a fantastic global healthcare organization!
Employee and Dependent Tuition Assistance
Career growth and development
Affordable and comprehensive benefits package
Position Summary:
The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors, and healthcare team members in patient care units. The Clinical Customer Service Representative also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing various unit-specific activities to meet unit, department, and institutional needs.
Shift - Rotating Shift- Evening/Night Shift. It's an 8 and 12-hour shift, 40 hours per week.
Education/Work Experience:
- HS Diploma or equivalent, one year of college credit preferred.
- Minimum of six months experience in healthcare or office setting.
- Strong customer service experience in a high volume work setting (i.e., call center, guest services, reception, etc. preferred.)
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing our patients, visitors, and staff with a healthy and safe environment. The Johns Hopkins Hospital has a tobacco-free at-work policy. Employees must refrain from using tobacco products during their work shifts — including during lunch or breaks, whether on or off campus.
Johns Hopkins Health System and its affiliates are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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