Patient Relations Specialist

The Patient Relations Specialist serves as a liaison between patients, family members, and the health care team members to enhance communication and patient/family satisfaction by identifying and resolving concerns expressed by patients. Makes contact with patients and family to answer questions, follow-up on concerns and provide information. Acts to strengthen the hospital’s commitment that each patient receives, in a compassionate manner, all services and care to which they are entitled.

Work Location: Columbia, MD

Part time Days

8:30am-5pm Monday – Thursday

Minimum education and requirements:

1. Bachelor’s degree with a minimum of one (1) year experience in customer service or patient relations required or Associates degree with equivalent work experience.
2. Demonstrated experience in mediation and conflict resolution required.
3. Clinical background preferred
4. Intermediate Microsoft Word, PowerPoint, Outlook and Excel required

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.