CLINICAL CUSTOMER SERVICE COORDINATOR
Job Details
- Requisition #:
- 636754
- Location:
- Johns Hopkins Hospital, Baltimore, MD 21201
- Category:
- Nursing Support/Patient Care
- Schedule:
- Day Shift
Join a fantastic global healthcare organization!
Employee and Dependent Tuition Assistance
Career growth and development
Affordable and comprehensive benefits package
Position Summary:
The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers in person or by phone. Performs various integral activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Helps with coordinating, planning, developing, and implementing assigned projects. Oversees front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff.
Shift: Day shift (7:00 am - 3:30 pm), 40 hours per week
Requirements:
- Work requires a level of knowledge in health care administration or office management as obtained from completing an Associate's degree. Baccalaureate Degree preferred.
- They were preferred for 2 - 3 years of work experience using customer service, data management, time management, and office management skills.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing our patients, visitors, and staff with a healthy and safe environment. The Johns Hopkins Hospital has a tobacco-free at-work policy. Employees must refrain from using tobacco products during their work shifts — including during lunch or breaks, whether on or off campus.
Johns Hopkins Health System and its affiliates are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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