Director of Revenue Cycle Management Site Operations

Job Summary

The Director of Revenue Cycle Site Operations is an accomplished revenue cycle expert, who will undertake a key leadership role supporting all front-end and back-office revenue cycle processes which enable JHHS to achieve its overall strategic and financial goals. This position is responsible for establishing and ensuring adherence to JHM enterprise-wide policies as well as implementing best practices and initiatives of the revenue cycle activities to optimize the patient’s financial interaction along the care continuum. The incumbent is also accountable to develop and harmonize onsite cash management activities across Johns Hopkins Health System, including management of patient valuables, departmental deposits, and compliant financial teller protocols.

Champions standardization of enterprise-wide revenue cycle processes and procedures and ensures appropriateness it relates to revenue capture and reimbursement.

The Director will work with key stakeholders to achieve consensus in high stakes conversations, employing a collaborative style, to deliver successful outcomes including but not limited to ensuring high level patient experience and key operational and financial metrics which will demonstrate consistent excellent results in all of the areas of responsibility.

This position is responsible for directing and planning the activities and resources associated with the Revenue Cycle processes of their respective hospital entity as well as setting the overall direction for RCM site operations at JHHS hospital sites.

Qualifications

• Bachelor’s Degree in Health Care Administration, Business Administration, or related field. Master’s Degree is strongly preferred.
• Minimum of 7-10+ years of progressively responsible related experience in patient access services, registration, scheduling, financial clearance, regulatory compliance, and revenue cycle oversight including 3-5 years of management experience.