PATIENT ACCESS SPECIALIST II

Location: 3910 Keswick Rd, Baltimore, MD 21211-Hybrid

Day Shift; 8:00am-5:00pm; weekend work not required

Endoscopy scheduler in call center environment

Great benefits package, including generous PTO, tuition reimbursement and paid holidays.

Johns Hopkins Patient Access is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:

Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins.

Creating connections with patients while working with an exceptional, multi-disciplinary team.

Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s).

Providing exceptional customer service on every call.

Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine.

Previous medical appt scheduling experienced required

Requires a minimum of two years of related experience in healthcare or similar customer service environment or comparable administrative experience.

Education:

High school diploma or GED required. Minimum of two years of college preferred.

Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).