Patient Service Coordinator

• The Patient Service Coordinator will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience in the Department of Physical Medicine and Rehabilitation
• Maintain accurate information on each patient to facilitate the patient encounter
• Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out
• Work with others in a team environment
• The position will require occasional evening hours

Work Location: Columbia, MD

Casual as needed - Days/Evenings – the hours of our clinic are 7am-8pm. Must be available to cover as needed based on the need of the department.

Education:

• Diploma/Certificate/GED required

Work Experience:

• 1 year of related experience in healthcare setting required or two (2) years customer service experience.

Knowledge/Skills:

• Displays responsible behaviors and communicates effectively with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
• Demonstrates competency in all skills related to the performance of patient care.
• Demonstrates problem-solving skills as they relate to patient care activities.
• Must be able to collect, verify and organize data with high degree of accuracy.
• Proficiency in Microsoft Word and Excel.
• Minimum keyboarding requirement of 30 wpm strongly preferred.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.