Service Representative
Job Details
- Requisition #:
- 3312
- Location:
- Johns Hopkins Intrastaff, St. Petersburg, FL
- Category:
- Clerical and Administrative Support
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Location: Johns Hopkins All Children
Days: Variable
Shift: 9:00am - 5:30pm
Requirements
- Answers and directs hospital switch board calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directoriesin an effort to resolve callers’needs.
- Supports management and nursing staffof department’sTriage program performing clerical duties as needed to maintain program integrity.
- Maintains current knowledge in all areas responding to incoming telephone requests to support overall health system operations.
- Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes in various programs.
- Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in caller satisfaction.
- Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
- Demonstrates willingness to achieve personal and professional growth resulting in staff development.
- Performs clerical or administrative tasks as needed to assure the integrity of multiple Customer Service Center programs.
Qualifications
A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
Minimum of one year experience in a medical office or clinic environment required withknowledge of medical terminology.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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