Telecom Engineer

Monday-Friday, 8:30-5

Hybrid/Remote

Johns Hopkins

Mt. Washington Campus

5801 Smith Ave., Davis Bldg.

Baltimore, MD 21209

This position is required to work at various Johns Hopkins locations throughout Maryland and Washington, D.C. The Network Engineer I position is responsible for the replacement of defective telephone switching equipment that our patients, clinical staff, security and administration need to keep our business functioning. This position also manages all of the Uninterrupted Power equipment for various Johns Hopkins buildings. The Network Engineer I is on-call to handle out-of-hour maintenance issues. They work with various vendors on many different types of Information Technology equipment such as servers, PC's, data switches and fiber optic cables. The position should have knowledge of Avaya PBXs and voicemail, understanding of SIP, Avaya System Manager and Session Manager, knowledge of SBC (Ribbon), knowledge of SIP endpoints, and networking knowledge.

Job Scope/Complexity: Position primarily focuses on entry level to moderately complex designs for data and voice communication systems throughout the Johns Hopkins enterprise. Job complexity includes design/engineering/installation of small to medium sized projects (multiple floors within a building to multiple buildings within a campus), troubleshooting routing and switching protocol issues, and interfacing with customers to understand needs. Typically, this job is focused on a primary Johns Hopkins campus; however this position is expected to travel throughout Maryland/DC to cover any Johns Hopkins location as required.

Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

NETWORK ANALYSIS AND DESIGN

1. Manage small to medium sized projects and program components (protocol analysis, address space engineering, migration to new systems, scheduling, installations, product research, etc.) by following established guidelines/objectives to deliver service to customers.
2. Responsible for network planning, network infrastructure design and engineering by meeting with network team to discuss plans and alternatives of possible solutions.
3. Develop project planning documents by using established departmental guidelines to deliver successful projects.
4. Produces written reports (e.g., status reports, research results, project plans) by using standard tools to document analysis of a network infrastructure or system.
5. Provide presentations on ideas, designs, plans, and/or solutions by using standard presentation tools to communicate to a variety of audiences.

INSTALLATION AND CONFIGURATION

1. Install and configure small to medium size networks, including implementation and verification of connections to remote sites in a WAN by using established procedures and tools to deliver quality products to customers.
2. Implement changes by adhering to the change management policies and procedures for any given project. Communicate to all parties the nature, significance, and risk factors of the solution.
3. With minimal guidance and/or oversight, install, configure, and interpret results of network analyzers.

MAINTAIN AND TROUBLESHOOT

1. Maintain medium size route and switched networks (0-10,000 nodes), including verification of connections to remote sites in a WAN by following documentation provided for the solution to ensure a stable network
2. Coordinate and solve network issues that have been escalated from tier-1 personnel (Network Analyst, or Network Technician), inclusive of setting up network analyzers and interpreting results, by using standard network analysis tools to provide a successful solution to the problem.
3. Troubleshoot medium size route and switched networks, including verification of connections to remote sites in a WAN, by using standard network analysis tools to provide successful solutions to the customers.
4. Analyze and determine root cause of problems by reviewing hardware vs software, hardware vs firmware, software vs operating system, network vs applications/systems, and patterned vs non-repeatable issues to deliver solution to the problem.

TECHNICAL COLLABORATION

1. Collaborate with school, campus, or Enterprise-wide peers on assignments.
2. May mentor other staff positions such as Network Analysts, or Network Technicians by reviewing their work to give them guidance with their tasks.

Required Education: Bachelor’s Degree. Additional experience may substitute for education.

Equivalency Formula: JHH: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis

Required Experience: Three years of related experience.

Knowledge, Skills, & Abilities (KSA’s):

1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate strong critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Demonstrated track record of the ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues in a positive manner.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Demonstrated track record of exemplary customer service skills.
12. General understanding of the OSI network model, Ethernet, and TCP/IP networking.
13. General knowledge of common network monitoring and security devices.
14. General knowledge and experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.
15. General knowledge of Classless Internet Domain Routing (CIDR); ability to clearly explain and articulate CIDR.
16. Demonstrated ability to successfully configure network devices in an enterprise setting similar in scope,
17. size and complexity as Johns Hopkins. Examples of devices that may be configured include: routers, switches, csu/dsus, content management switches, caching devices, firewalls, wireless controllers, access points, etc.
18. General knowledge of Metro Ethernet, DWDM, optical, and related technologies.
19. General knowledge of MPLS.
20. General knowledge of QOS
21. General knowledge of different IPv4 addresses, inclusive of loopback, unicast, multicast, limited and directed broadcast.
22. Working knowledge of IPv4 and 32-bit numbers.
23. General knowledge of IPv6 and 128-bit numbers.
24. General knowledge of mainstream network troubleshooting tools such as MRTG, Cacti, SmokePing, HP Openview, Cisco Works, etc.
25. Working knowledge of routed and routing protocols; demonstrated ability to troubleshoot simple to medium complexity IPv4 routing issues.
26. Working knowledge of IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface
27. Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2), VLANs, Ethernet, and access control lists (ACLs).
28. May configure and maintain network related systems that run Windows, Linux, or Unix, as an operating system.
29. General knowledge of Layer2 technologies and ability to clearly explain and articulate Layer2 strengths and weaknesses.
30. General understanding of Cisco wireless products and services.
31. Working knowledge of technical features, functions and benefits of a controller-based wireless architecture.
32. General knowledge of how CSMA/CD functions operate.
33. Demonstrated track record of keeping abreast of current and leading edge networking and wireless
34. technologies/methodologies as related to the existing breadth and scope of products used at Hopkins
35. General knowledge of Multicast.
36. Troubleshooting basic issues focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-repeatable problems
37. Follows standard practices and procedures in analyzing situations involving readily identifiable problems.
38. Demonstrated ability to install, configure, operate, and troubleshoot small to intermediate-scale- route and switched networks, including implementation and verification of connections to remote sites in a WAN.
39. General knowledge of how wireless controllers work in a centralized wireless environment.
40. General knowledge of user and certificate based authentication systems.
41. General knowledge of redundant network technologies, such as HSRP, spanning tree, Vs, etc.
42. General knowledge of various load balancing technologies, such as CSM (Content Switching Modules), ACE (Application Control Engine), Advanced AP load balancing strategies, etc.
43. General understanding of wireless networking and a solid understanding of wireless LAN technologies.

41. General knowledge of networking technologies within a production data center.

Salary Range: Minimum 27.10 per visit - Maximum 47.43 per visit. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.