Operations Manager – Environmental Care

Johns Hopkins Health System / The Johns Hopkins Hospital
Location: Baltimore, MD
Schedule: Full-Time | Exempt

About the Role

The Johns Hopkins Health System is seeking a highly skilled Operations Manager for Environmental Care (EVC) to oversee daily operations, deliver exceptional service, and ensure compliance across clinical and non-clinical environments on the JHH campus. Reporting to the Director of Environmental Care, you will lead managers and supervisors, maintain high performance standards, and ensure an environment that supports patient care, safety, and satisfaction.

Key Responsibilities

• Lead, direct, and support Environmental Care managers, supervisors, and frontline staff.

• Develop and manage Environmental Care programs, schedules, labor needs, and performance standards.

• Monitor outcomes (HCAHPS, Press Ganey, QA checklists, ECM) and implement corrective actions.

• Provide excellent customer service to patients, families, staff, and campus partners.

• Analyze feedback and adjust workflows, coverage, and resource allocation for peak demands.

• Support and collaborate with Facilities and clinical leadership to ensure aligned service delivery.

• Manage departmental budgets, expenditures, inventory, and capital planning.

• Ensure compliance with OSHA, hospital policies, and regulatory standards.

• Oversee training, staff development, evaluations, and performance management.

• Lead departmental projects, support vacant managerial roles, and contribute to system-wide initiatives.

Minimum Requirements

• Associate’s degree required; Bachelor’s degree preferred.

  • Experience may substitute for education (2 years experience = 1 year education).

• Minimum 5 years of environmental services operations experience in a unionized, multi-use facility.

• Minimum 2 years of management experience in healthcare environmental care services.

• Strong operational, problem-solving, and communication skills.

• Knowledge of cleaning procedures, floor care, trash removal, infection control, and safety practices.

• Proficiency with Windows, email, spreadsheets, word processing, and CMMS/time-tracking systems.

• Ability to read and interpret technical documents and CAD drawings.

• Ability to supervise and mentor bargaining unit employees.

Preferred Qualifications

• Experience with workflow optimization, performance improvement, and quality assurance programs.

• Demonstrated success developing staff and leading large operational teams.

• Ability to manage multiple projects and collaborate across departments and disciplines.

What We Offer

• Opportunity to lead a high-impact department within a world-class health system.

• Supportive leadership and professional development opportunities.

• Comprehensive benefits package.

• Stable, mission-driven work environment focused on patient care excellence.

How to Apply

Submit your application through the Johns Hopkins Health System career portal.
For questions, please contact the Environmental Care department or Talent Acquisition team.

Salary Range: Minimum 34.78/hour - Maximum 60.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.