Executive Director, Revenue Cycle Admitting & Registration

Make it happen at Hopkins!

John Hopkins Health System is seeking a highly skilled and innovative thinker who jointly oversees site-level registration needs alongside revenue cycle front-end leaders. The Executive Director of Revenue Cycle Admitting & Registration encompasses the strategic oversight of registration activities across the Johns Hopkins Health System.

Key duties include ensuring the timely and accurate collection and verification of patient demographic and insurance information, particularly if not completed prior to service. The Executive Director also directs the admissions and registration/check-in processes to guarantee patients timely access to care, addresses appropriateness and changes to patient placement that may affect revenue cycle reimbursement, and manages point-of-service cash collections, data entry, revenue control—including charge master maintenance—with support from JHHS and clinical departments, as well as inpatient and outpatient appeals management.

This position collaborates closely with JHHS Revenue Cycle Management, JHHS Case Mix, and JHHS Regulatory Compliance, providing essential back-office business functions for Johns Hopkins. The Executive Director is responsible for providing vision and leading teams in the design, implementation, and coordination of a system-level approach to Patient Access Registration-related services. This includes working collaboratively with Senior Revenue Cycle Leadership, Clinical Operations, and Clinical Leadership across all JHHS entities to enhance patient experience, achieve optimal outcomes, support revenue cycle and financial improvement, and drive performance.

The Executive Director leads the team with a clear vision and effective communication, achieving consensus in high-stakes conversations. They employ a collaborative style, good listening skills, and strong organizational and prioritization abilities to deliver successful outcomes. This leadership is reflected in high patient experience levels and department metrics demonstrating consistent excellence across all areas of responsibility.

Additionally, the Executive Director directs and plans activities and resources associated with the revenue cycle processes of JHHS, which includes coordinating and directing the implementation of the Epic system and upgrades for revenue cycle functions, including access and hospital billing. Acting as the liaison between JHM Core Patient Access Services, JHHS Patient Financial Services, and the Consolidated Business Office, the Executive Director plays a pivotal role in ensuring smooth revenue cycle operations.

The role also requires working with various departments involved in patient care and access. The incumbent should possess an innovative mindset, continually improving work methods and processes to achieve significant time and cost savings, while enhancing the overall quality of data collection. This work necessitates internal contacts with all departments that have patient and revenue responsibilities, as well as coordinating financial results with other departments within JHHS.

The Johns Hopkins Health System Corporation is a not-for-profit organization dedicated to providing the highest quality of care in the treatment and prevention of human illness. JHHS is an academically based health system consisting of: The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center, Johns Hopkins Howard County Medical Center, Suburban Hospital, Sibley Memorial Hospital, The Johns Hopkins All Children’s Health System, Johns Hopkins Community Physicians, The Johns Hopkins Medical Services Corporation and Johns Hopkins Medical Management Corporation.

The Executive Director of Revenue Cycle Admitting & Registration will:

• Ensure the timely and accurate collection and verification of patient demographic and insurance information, particularly if not completed prior to service. Also, directs the admissions and registration/check-in processes to guarantee patients timely access to care, addresses appropriateness and changes to patient placement that may affect revenue cycle reimbursement, and manages point-of-service cash collections, data entry, revenue control—including charge master maintenance—with support from JHHS and clinical departments, as well as inpatient and outpatient appeals management.
• Collaborate closely with JHHS Revenue Cycle Management, JHHS Case Mix, and JHHS Regulatory Compliance, providing essential back-office business functions for Johns Hopkins and is responsible for providing vision and leading teams in the design, implementation, and coordination of a system-level approach to Patient Access Registration-related services which includes working collaboratively with Senior Revenue Cycle Leadership, Clinical Operations, and Clinical Leadership across all JHHS entities to enhance patient experience, achieve optimal outcomes, support revenue cycle and financial improvement, and drive performance.

QUALIFICATIONS:

• Bachelor's degree in healthcare administration, finance, business administration, or a related field (required) and

• Master's degree in healthcare administration, finance, business administration, or a related field (preferred)

• 10+ years of experience in revenue cycle management (required), including 5+ years of management experience with significant business impact (required)

• Depending on individual position assignment, additional certifications may be required

• Navigate rapidly changing situations — from evolving patient needs to technological advancements — by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.

• Excellent written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.

• Applies advanced technical knowledge to solve complex matters within a network function or across multiple business units.

• Makes decisions and recommendations on issues affecting a department or functional area.

• Strong attention to detail and self-directed approach to consistently ensure data integrity and accuracy.

• Upholds ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.

• Authority to direct and support employees’ daily work activities; has direct responsibility for hiring, termination, corrective action, and performance reviews.

• Works seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.

• Identifies control objectives for the designated function and implements cost-effective controls designed to meet those objectives.

• Makes independent decisions related to products, services, implementing new programs, and supporting technical/operational processes of a network or business unit.

• Addresses problems that are highly varied, complex, and often non-recurring, requiring higher-management input and often determining new processes or procedures.

• Applies advanced understanding of discipline/specialization, prior supervisory experience, and advanced interpersonal and communication skills in back-end revenue cycle management.

• Develops and is accountable for the budget of a work department, office, or unit.

• Leads business process improvement for the designated area.

• Performs cost–benefit analyses for the designated area.

• Advanced proficiency and experience using Microsoft Office (Excel, PowerPoint, Word, Outlook).

What Awaits You: 

• Competitive pay and benefits that support you at every stage of your life and career. 

• Retirement plans with employer contributions to help you plan confidently for the future. 

• Generous time off so you can unplug, recharge, and enjoy life outside of work. 

• Access to world-class facilities and innovative technology that fuel your curiosity. 

• Endless opportunities to advance your career as part of the Johns Hopkins team

Salary Range: Minimum 214,102.00/annually - Maximum 261,178.00/annually. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.