IT Project Administrator - Change Control & Communications

100% Remote

Monday-Friday 8:30-5

Johns Hopkins Harbor East Campus

750 E. Pratt Street, 5th Floor

Baltimore, MD 21202

Position Summary
The Project Administrator for Change Control and Communications is responsible for the oversight, coordination, and daily operation of the JHHS/JHU enterprise Change Control process. This role ensures timely, accurate, and impactful communication of IT changes across the organization, maintains the enterprise change calendar, and serves as a primary liaison between technical teams, IT leadership, and operational stakeholders.

Required Education:

• BS/BA in IT-related field.

Required Experience:

• Four to Six years of related experience. Additional education can be substituted for experience.

Key Responsibilities:
Enterprise Change Control Oversight
• Manage and oversee the JHHS/JHU enterprise Change Control process within ServiceNow
• Coordinate with all teams submitting change controls to ensure compliance, accuracy, and timeliness
• Serve as the primary point of contact for Change Control entries and the Change Control Microsoft Teams channel
• Review, approve, and close enterprise changes in accordance with established governance standards
• Verify that all Workflows Change Cards are updated daily by 10am and ensure adherence to the established workflow process through ongoing communication and oversight.

Change Communications & Stakeholder Engagement
• Maintain and update the Enterprise Change Control Calendar multiple times daily
• Produce and distribute daily communication of impactful changes to the Help Desk and IT Leadership audiences
• Ensure required customer-impact communications are attached to changes prior to approval
• Coordinate ad hoc communications for campus-impacting changes, facilities power tests, Epic downtimes, and change moratoriums (with delegated partners as appropriate)

Operational Execution & Quality Assurance
• Conduct daily validation of change status updates by established deadlines
• Ensure changes contain clear descriptions, accurate impact assessments, and appropriate approvals
• Manage change lifecycle exceptions including returns to logging phase, deletion of changes, and closure validations
• Document all manual or corrective actions in ServiceNow with appropriate work notes
Alertus & Compunetix Project Responsibilities
• Provide operational and project coordination support for the Alertus emergency notification system, including change management oversight, stakeholder communication, and coordination of enterprise-impacting updates
• Support implementation and ongoing change coordination for the Compunetix project, ensuring changes are properly documented, communicated, and aligned with enterprise change control standards
• Partner with technical teams, vendors, and business stakeholders to ensure Alertus and Compunetix changes are scheduled, approved, and communicated with minimal operational impact
• Managed Alertus updates through a structured process that includes regular review of available updates, testing in collaboration. Then coordinate update deployments to maintain security and stability.
• Serve as a point of continuity for change-related knowledge and communications for both platforms
Reporting & Metrics
• Prepare monthly P1 incident metrics and present updates at ICSC meetings (Homewood and East Baltimore)
• Support ServiceNow-generated reporting, including monthly P1 reports and priority alert list management

Tools & Systems
• ServiceNow (Change Control Module)
• WordPress (Enterprise Change Control Calendar)
• Microsoft Teams (Change Control and Change Management Channels)

Key Relationships
• ServiceNow Platform and Change Module teams
• IT Leadership and Help Desk operations
• Facilities, Communications, and Epic stakeholders
• Designated change communication and coordination partners

Knowledge, Skills, and Abilities
• Strong understanding of enterprise IT change management and governance
• Exceptional attention to detail and ability to manage time-sensitive operational workflows
• Clear, concise written communication skills for executive and operational audiences
• Ability to coordinate across multiple technical and non-technical teams
• Comfort operating in environments with evolving processes and institutional knowledge

Salary Range: Minimum 30.53/hour - Maximum 53.44/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.